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Mobile Banking
How do I register for DIB Mobile?

To register for the DIB mobile banking services:
• Visit the branch and complete the application form OR
• Select the service on the account opening form

What are the requirements for one to be registered on DIB Mobile?

  • You MUST be a current account holder of DIB Bank.
  • You MUST be a mobile subscriber of a cellular service provider for receipt of Log in PIN upon registration

How can I access the service if my mobile phone is not Internet enabled?

• You can access the service by dialing *278# on currently on Safaricom.

Are there any charges for the registration for DIB Mobile?

NO. Registration is free.

NOTE:

Normal mobile network operator charges will apply for Internet services when using the DIB application or per USSD session

How can I access the service?

You can access our mobile banking platform through these two channels:

A. DIB Mobile Banking – USSD

To activate mobile banking dial *278# and enter your PIN.
This service is available to both Safaricom and Airtel Subscribers.
The services available on *278# are:

  • Balance enquiry and Mini statement request
  • Send airtime to your phone or to any Safaricom, Airtel or Telkom Subscriber
  • Transfer of funds from your DIB Bank Account to your M-PESA or any MPESA subscriber
  • Transfer of funds from your DIB Bank Account to your Airtel Money or any Airtel Money  subscriber
  • Pay your KPLC, DSTV, GOTV, Zuku, Nairobi water and purchase KPLC prepaid Token directly from DIB account
  • Conduct funds transfers within DIB Bank Accounts
  • Fund your DIB Bank account via MPESA using PayBill 342342 
B. DIB (K) Mobile Application

The DIB (K) Mobile App is a Mobile Banking App owned by DIB Bank and is available on Android and IOS app stores.

The App has the following features:
  • Quick balance display for registered accounts
  • Branch & ATM locator with banking hours’ information
  • Fast contact to DIB Bank customer care services via telephone, email & social media (Twitter and Facebook)
  • Transfer of funds from your DIB Bank Account to M-PESA or Airtel Money that is linked to phone address book
  • Airtime purchase service that is linked to phone address book
  • Bill presentment and payment options for major billers and utilities
  • Funds transfers within DIB Bank Accounts
  • Secure payment option via Real Time Gross Settlement (RTGS)
  • Bill presentment and payment options for major billers and utilities (with balances and account confirmation)
  • Fund your DIB Bank account via MPESA using PayBill 342342

What services does the DIB Kenya Mobile Banking App offer

I. Balance Enquiry
II. Mini Statement
III. Internal Account Transfer
IV. Mobile Airtime Top-up:
• Safaricom
• Airtel
V. Transfer of money from DIB Bank Kenya Account to an M-PESA Account
VI. Transfer of money from M-PESA Account to DIB Bank Kenya Account
VII. Utility Bill Payment : KPLC Post-paid, KPLC Prepaid, Nairobi Water, DSTV, Star Times, GOTV, Jamii Telkom, Zuku, Airtel Post-paid and Orange Post-paid.
VIII. Forex Rate Enquiry
IX. Setting up standing orders
• Pay School Fees
• SMS alerts for account transactions.
• Lifestyle features on DIB Bank Kenya Mobile App (Traffic Cameras, Business tools, Fund and extras)

What are the charges for DIB Mobile services?

Transaction TypeTransaction Charge
Funds Transfer – InternalKes 20
RTGSKes 250
Account to Mpesa
50 – 1000Kes 40
1001 – 1500Kes 50
1501 – 70000Kes 60
Airtel B2CKes 40
Utility paymentKes 50
Airtime purchaseNil
Note:
  • Normal mobile network operator charges will apply for Internet services when using the DIB application or per USSD session
  • Changes in tariff will be communicated to the customers.
  • The transaction charges exclude Excise Duty

Will I be able to access all my accounts and make transfers?

You can access all your accounts apart from your loan accounts. Funds transfer services however, are currently only accessible for the Kenya Shilling current accounts

What are the transaction limits for DIB Mobile services?

Transfer TypeMax Per TransactionMax Per Day
Account to Mpesa / Airtel Money                                               70,000                                                140,000
Internal and Own Account Transfer                                              250,000                                               500,000
RTGS                                              250,000                                               300,000
PesaLink                                              250,000                                               300,000
Note: Please note that you can only hold a maximum of Kes 100,000 in your MPESA account. If you attempt to transfer an amount that will result in your MPESA account having a balance higher than the allowed maximum of Kes 100,000, the transaction will fail.

What is the process for transferring money from Airtel Money to DIB Bank Account?

  • Go to the Airtel SIM toolkit
  • Select Airtel Money
  • Select Make Payments
  • Select Paybill
  • Scroll down and select ‘Other’
  • In the Business Name section, type in the Paybill Number: 342342
  • Enter the amount in Kshs you want to pay.
  • Enter your secret Airtel Money PIN.
  • Under reference, enter DIB Bank Account Number
If the above procedure does not work, use the procedure below.
  • Dial *222#
  • Select Airtel Money Menu
  • Select your language.
  • Select Lipa na Airtel Money
  • Select Pay Bill
  • Select Other
  • In the Business Name section, type in the Paybill Number: 342342
  • Enter the amount in Kshs you want to pay.
  • Enter your secret Airtel Money PIN.
  • Enter the DIB Bank Account Number

Is there a dispute resolution process in place in case my bills are not credited to my utility accounts?

Yes. If you paid your bill yet your bill account was not credited, then kindly contact the call centre or your nearest DIB Bank Branch through the contacts below:

Tel: + 254 709 913000 / +254 20 5131300
email: contactus@dibkenya.co.ke.

Do I have to specifically register for the bill payment facility?

No, the first time you pay a bill you will be allowed to type and save the bill number for subsequent payments.

How long does it take for funds transferred from my bank account to reach my MPESA/Airtel Money wallet?

The funds will be credited in less than 5 minutes unless there is a system downtime.

Can I transfer funds my bank account to another MPESA/Airtel Money wallet apart from my registered number?

Yes. In addition to being able to send money to yourself, you can also make a transfer to a different Airtel/M-PESA account.

Note:
You will receive a message from DIB Bank confirming that funds have been sent to M-PESA or Airtel Money. The message will have the reference and recipient names  

After how long will I receive my PIN?

Upon successful registration, you should receive your PIN and a Recreate Key within 1 business day.

NOTE:
Both PIN and recreate Key will expire within 12 hours. Please ensure to use them as soon as received

What do I do if I forget my DIB Mobile PIN?

Please visit your nearest branch or call the contact centre:

+ 254 709 913000 / +254 20 5131300 or
email: contactus@dibkenya.co.ke.

Upon positive identification they will generate a new PIN and send it to you via SMS.
ACCESS RELATED QUERIES

What should I do in case my handset gets stolen?

There is no danger as DIB Mobile access is not stored on your phone or in the SIM.
However, you should reach the Contact Centre and inform them of the loss through the details below:

Tel: + 254 709 913000 / +254 20 5131300
email: contactus@dibkenya.co.ke.

The service will be deactivated

What should I do in case I change my handset?

If you subscribe to the service through USSD, you should proceed to dial the short code and enter your PIN.

If you access the service through the DIB mobile application:

  • Download the DIB (K) Mobile App from the app store to your new handset
  • Enter the registered mobile number
  • Enter the PIN
  • Enter the Recreate Key that will be sent to the registered number though SMS

What are the requirements for one to conduct M-PESA / Airtel Money transactions through DIB Mobile?

  • Recipient is a Registered M-PESA / Airtel Money user
  • Customer has an active DIB Bank Current Account
  • Customer has signed up for DIB Mobile
  • Customer has funds in their account

Can I transfer fro M-PESA to Bank account and what are the limits?

Yes you can. You can transfer a Min of Kshs.100 to a maximum of Kshs.70, 000 per transaction. A maximum of KShs.140, 000 per day is allowed

What is DIB Bank’ Pay Bill Number for transfer of money from MPESA to DIB Bank?

The paybill number is 342342
To send funds to DIB Bank account from M-PESA, follow the process below:

  • Go to the M-PESA App or SIM toolkit
  • Select Lipa na M-PESA
  • Select Paybill
  • Enter Business number as 342342
  • Enter the 15-digit DIB account number
  • Enter amount to transfer and M-PESA PIN
You will receive a confirmation message from M-PESA and another from DIB Bank account confirming successful credit to the account

What should I do if the recipient claims that they have not received money or airtime sent to them?

Visit the nearest DIB Branch for assistance or contact the call centre immediately through:

Tel: + 254 709 913000 / +254 20 5131300 or

email: contactus@dibkenya.co.ke

What if I send money to the wrong recipient?

IMMEDIATELY contact the DIB Bank Kenya Contact Centre where we will be able to assist you in reversing the amount.

Tel: + 254 709 913000 / +254 20 5131300
email: contactus@dibkenya.co.ke.

However, if the M-PESA account has received and utilized the amount, then our contact Centre will not be able to reverse the amount.