To register for the DIB mobile banking services:
• Visit the branch and complete the application form OR
• Select the service on the account opening form

• You MUST be a current account holder of DIB Bank.
• You MUST be a mobile subscriber of a cellular service provider for receipt of Log in PIN upon registration

• You can access the service by dialing *278# on currently on Safaricom.

NO. Registration is free.

NOTE:

Normal mobile network operator charges will apply for Internet services when using the DIB application or per USSD session

You can access our mobile banking platform through these two channels:

A. DIB Mobile Banking – USSD

To activate mobile banking dial *278# and enter your PIN.
This service is available to both Safaricom and Airtel Subscribers.
The services available on *278# are:

• Balance enquiry and Mini statement request
• Send airtime to your phone or to any Safaricom, Airtel or Telkom Subscriber
• Transfer of funds from your DIB Bank Account to your M-PESA or any MPESA subscriber
• Transfer of funds from your DIB Bank Account to your Airtel Money or any Airtel Money  subscriber
• Pay your KPLC, DSTV, GOTV, Zuku, Nairobi water and purchase KPLC prepaid Token directly from DIB account
• Conduct funds transfers within DIB Bank Accounts
• Fund your DIB Bank account via MPESA using PayBill 342342 

• Quick balance display for registered accounts
• Branch & ATM locator with banking hours’ information
• Fast contact to DIB Bank customer care services via telephone, email & social media (Twitter and Facebook)
• Transfer of funds from your DIB Bank Account to M-PESA or Airtel Money that is linked to phone address book
• Airtime purchase service that is linked to phone address book
• Bill presentment and payment options for major billers and utilities
• Funds transfers within DIB Bank Accounts
• Secure payment option via Real Time Gross Settlement (RTGS)
• Bill presentment and payment options for major billers and utilities (with balances and account confirmation)
• Fund your DIB Bank account via MPESA using PayBill 342342

I. Balance Enquiry
II. Mini Statement
III. Internal Account Transfer
IV. Mobile Airtime Top-up:
• Safaricom
• Airtel
V. Transfer of money from DIB Bank Kenya Account to an M-PESA Account
VI. Transfer of money from M-PESA Account to DIB Bank Kenya Account
VII. Utility Bill Payment : KPLC Post-paid, KPLC Prepaid, Nairobi Water, DSTV, Star Times, GOTV, Jamii Telkom, Zuku, Airtel Post-paid and Orange Post-paid.
VIII. Forex Rate Enquiry
IX. Setting up standing orders
• Pay School Fees
• SMS alerts for account transactions.
• Lifestyle features on DIB Bank Kenya Mobile App (Traffic Cameras, Business tools, Fund and extras)

• Normal mobile network operator charges will apply for Internet services when using the DIB application or per USSD session
• Changes in tariff will be communicated to the customers.
• The transaction charges exclude Excise Duty

You can access all your accounts apart from your loan accounts. Funds transfer services however, are currently only accessible for the Kenya Shilling current accounts

• Go to the Airtel SIM toolkit
• Select Airtel Money
• Select Make Payments
• Select Paybill
• Scroll down and select ‘Other’
• In the Business Name section, type in the Paybill Number: 342342
• Enter the amount in Kshs you want to pay.
• Enter your secret Airtel Money PIN.
• Under reference, enter DIB Bank Account Number

• Dial *222#
• Select Airtel Money Menu
• Select your language.
• Select Lipa na Airtel Money
• Select Pay Bill
• Select Other
• In the Business Name section, type in the Paybill Number: 342342
• Enter the amount in Kshs you want to pay.
• Enter your secret Airtel Money PIN.
• Enter the DIB Bank Account Number

Yes. If you paid your bill yet your bill account was not credited, then kindly contact the call centre or your nearest DIB Bank Branch through the contacts below:

Tel: + 254 709 913000 / +254 20 5131300
email: contactus@dibkenya.co.ke.

No, the first time you pay a bill you will be allowed to type and save the bill number for subsequent payments.

The funds will be credited in less than 5 minutes unless there is a system downtime.

Yes. In addition to being able to send money to yourself, you can also make a transfer to a different Airtel/M-PESA account.

Note:
You will receive a message from DIB Bank confirming that funds have been sent to M-PESA or Airtel Money. The message will have the reference and recipient names  

Upon successful registration, you should receive your PIN and a Recreate Key within 1 business day.

NOTE:
Both PIN and recreate Key will expire within 12 hours. Please ensure to use them as soon as received

Please visit your nearest branch or call the contact centre:

+ 254 709 913000 / +254 20 5131300 or
email: contactus@dibkenya.co.ke.

Upon positive identification they will generate a new PIN and send it to you via SMS.
ACCESS RELATED QUERIES

There is no danger as DIB Mobile access is not stored on your phone or in the SIM.
However, you should reach the Contact Centre and inform them of the loss through the details below:

Tel: + 254 709 913000 / +254 20 5131300
email: contactus@dibkenya.co.ke.

The service will be deactivated

If you subscribe to the service through USSD, you should proceed to dial the short code and enter your PIN.

If you access the service through the DIB mobile application:

• Download the DIB (K) Mobile App from the app store to your new handset
• Enter the registered mobile number
• Enter the PIN
• Enter the Recreate Key that will be sent to the registered number though SMS

• Recipient is a Registered M-PESA / Airtel Money user
• Customer has an active DIB Bank Current Account
• Customer has signed up for DIB Mobile
• Customer has funds in their account

Yes you can. You can transfer a Min of Kshs.100 to a maximum of Kshs.70, 000 per transaction. A maximum of KShs.140, 000 per day is allowed

The paybill number is 342342
To send funds to DIB Bank account from M-PESA, follow the process below:

• Go to the M-PESA App or SIM toolkit
• Select Lipa na M-PESA
• Select Paybill
• Enter Business number as 342342
• Enter the 15-digit DIB account number
• Enter amount to transfer and M-PESA PIN

Visit the nearest DIB Branch for assistance or contact the call centre immediately through:

Tel: + 254 709 913000 / +254 20 5131300 or

email: contactus@dibkenya.co.ke

IMMEDIATELY contact the DIB Bank Kenya Contact Centre where we will be able to assist you in reversing the amount.

Tel: + 254 709 913000 / +254 20 5131300
email: contactus@dibkenya.co.ke.

However, if the M-PESA account has received and utilized the amount, then our contact Centre will not be able to reverse the amount.