DIB Bank Kenya Limited, is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE). The Bank offers a comprehensive range of Islamic financial products and services with several attractive features based on a system of ethical banking principles for the benefit of all, irrespective of religion, creed, belief, or nationality. As a progressive Islamic Bank that embraces innovation and values creativity, we are seeking to recruit an agile and experienced professional for the below roles: 

Job Purpose  

The incumbent will be responsible for providing operational and technical support for the business applications and digital channels. 

Key Responsibilities 

• To provide General Support of all the Applications including the Core Banking System & Channels for the users and escalate to the L2 Support 

• To provide ongoing technical maintenance and usage support of business applications to maintain their reliability and business benefits. 

• To manage the failover activities for all the Applications from the PRD Data Center to the DR Datacenter during the disaster or simulation 

• To provide expertise on new applications, new requirements, upgrades, etc. as a Team Member for the Application Support Team. 

• To provide ongoing technical maintenance and usage support for Digital Channels like Internet Banking, Mobile Banking, ATMs and CDMs. 

• To be the technical lead and provide support on projects involving new applications, upgrades of applications and databases and channel upgrades and addition of new features to digital channels & CBS. 

• To update the superiors as per the reporting structure on the status of the overall issues and resolutions. 

• To coordinate and provide on-call support assignment and problem resolution for applications maintained by Application Support Team. 

• To maintain updated knowledge with respect to relevant technology, equipment, and/or systems. 

• To provide technical support on issues and problems encountered during the EOD/EOM/EOY process. 

• To track all pending issues and ensure the resolution of the same as per the agreed priority and timelines. 

• To provide support and testing of any new business requirements and customizations on the core applications.  

• To ensure all technical audit issues related to business applications and channels are closed. 

• To provide on-call support and problem resolution for computer applications, including post office hours and holidays.  

• All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager. 

Job Requirements 

• Bachelor’s degree in Computer Science or equivalent  

• Knowledge of Islamic Banking principles and Shariah laws will be an added advantage.   

• Minimum 3 years of experiences in similar domain 

• Core Banking & Channels Application support skills