Role: Officer, Central Account opening

DIB Bank Kenya Limited is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE). The Bank offers a comprehensive range of Islamic financial products and services with several attractive features based on a system of ethical banking principles for the benefit of all, irrespective of religion, creed, belief, or nationality. As a progressive Islamic Bank that embraces innovation and values creativity, we are seeking to recruit an agile and experienced professional for the below positions:

Job Purpose

Key Responsibilities

• •Train branches in account opening & standardization processes / procedures.
• •Manage the process of Account Opening, accurately input and update customer details and mandate instructions into the core banking system and closing of accounts.
• •Act as the primary point of contact for branch staff regarding account opening rejections, queries, or missing documentation, providing clear guidance on resolution.
• •Data clean-up of existing accounts for audit and regulatory purposes.
• •Adhere strictly to internal control checklists to mitigate risks, prevent identity fraud, and minimize regulatory infraction risks.
• •Ensure 100% recovery of all bank charges for company search
• •Ensure compliance with CBK guidelines in relation to account opening.
• •Responsible for follow-up on queries and matters related to accounts opened
• •Manage responses to KBA and KRA circulars.
• •Ensure all work is duly processed and all reports printed checked and forwarded to the right stakeholders within SLAs daily
• •Ensure daily organize, track, and maintain accurate logs of all processed, rejected, and pending account files.
• •Any other duty may be assigned by the supervisor.
• •Comply with all Department and Bank policies, procedures and regulations to include Know Your Customer and Anti-money Laundering Policies.

Job Specification

Education & Work Experience

• •Bachelor's degree in business-related discipline from a recognized university.
• •At least two years of banking experience in a similar role or customer service position.

Training / Skills

• •Excellent communication, Inter-personal and customer service skills.
• •Basic understanding of all banking operations
• •Excellent knowledge of bank products,
• •Good organizational skills
• •Ability to work under pressure and with minimum supervision.