Ways To Bank

To register for the DIB mobile banking services:

• Visit the branch and complete the application form OR
• Select the service on the account opening form

• You MUST be a current account holder of DIB Bank.
• You MUST be a mobile subscriber of a cellular service provider for receipt of Log in PIN upon registration.

• You can access the service by dialing *278# on currently on Safaricom.

NO. Registration is free.

NOTE:

Normal mobile network operator charges will apply for Internet services when using the DIB application or per USSD session

You can access our mobile banking platform through these two channels:

A. DIB Mobile Banking – USSD

To activate mobile banking dial *278# and enter your PIN.
This service is available to both Safaricom and Airtel Subscribers.
The services available on *278# are:

• Balance enquiry and Mini statement request
• Send airtime to your phone or to any Safaricom, Airtel or Telkom Subscriber
• Transfer of funds from your DIB Bank Account to your M-PESA or any MPESA subscriber
• Transfer of funds from your DIB Bank Account to your Airtel Money or any Airtel Money  subscriber
• Pay your KPLC, DSTV, GOTV, Zuku, Nairobi water and purchase KPLC prepaid Token directly from DIB account
• Conduct funds transfers within DIB Bank Accounts
• Fund your DIB Bank account via MPESA using PayBill 342342 

B. DIB (K) Mobile Application

The DIB (K) Mobile App is a Mobile Banking App owned by DIB Bank and is available on Android and IOS app stores.

The App has the following features:

• Quick balance display for registered accounts
• Branch & ATM locator with banking hours’ information
• Fast contact to DIB Bank customer care services via telephone, email & social media (Twitter and Facebook)
• Transfer of funds from your DIB Bank Account to M-PESA or Airtel Money that is linked to phone address book
• Airtime purchase service that is linked to phone address book
• Bill presentment and payment options for major billers and utilities
• Funds transfers within DIB Bank Accounts
• Secure payment option via Real Time Gross Settlement (RTGS)
• Bill presentment and payment options for major billers and utilities (with balances and account confirmation)
• Fund your DIB Bank account via MPESA using PayBill 342342

I. Balance Enquiry
II. Mini Statement
III. Internal Account Transfer
IV. Mobile Airtime Top-up:
• Safaricom
• Airtel
V. Transfer of money from DIB Bank Kenya Account to an M-PESA Account
VI. Transfer of money from M-PESA Account to DIB Bank Kenya Account
VII. Utility Bill Payment : KPLC Post-paid, KPLC Prepaid, Nairobi Water, DSTV, Star Times, GOTV, Jamii Telkom, Zuku, Airtel Post-paid and Orange Post-paid.
VIII. Forex Rate Enquiry
IX. Setting up standing orders
• Pay School Fees
• SMS alerts for account transactions.
• Lifestyle features on DIB Bank Kenya Mobile App (Traffic Cameras, Business tools, Fund and extras)

Note:

• Normal mobile network operator charges will apply for Internet services when using the DIB application or per USSD session
• Changes in tariff will be communicated to the customers.
• The transaction charges exclude Excise Duty

You can access all your accounts apart from your loan accounts. Funds transfer services however, are currently only accessible for the Kenya Shilling current accounts

Note: Please note that you can only hold a maximum of Kes 100,000 in your MPESA account. If you attempt to transfer an amount that will result in your MPESA account having a balance higher than the allowed maximum of Kes 100,000, the transaction will fail.

• Go to the Airtel SIM toolkit
• Select Airtel Money
• Select Make Payments
• Select Paybill
• Scroll down and select ‘Other’
• In the Business Name section, type in the Paybill Number: 342342
• Enter the amount in Kshs you want to pay.
• Enter your secret Airtel Money PIN.
• Under reference, enter DIB Bank Account Number

If the above procedure does not work, use the procedure below.

• Dial *222#
• Select Airtel Money Menu
• Select your language.
• Select Lipa na Airtel Money
• Select Pay Bill
• Select Other
• In the Business Name section, type in the Paybill Number: 342342
• Enter the amount in Kshs you want to pay.
• Enter your secret Airtel Money PIN.
• Enter the DIB Bank Account Number